Designing Predicaments – Steps 12 and 14

Hi. Norman Lamont from Light Touch Learning here and we’re nearing the end of our walk through the stages of planning a scenario.  We’ve gone from the initial predicament to plotting out the best choice and the distractors, each with their consequences. We’ve seen how you can use characters to express the reasons people might choose the less good choices.
Today we’ll look at Steps 12 and 14. I’m leaving out Step 13, Job Aids, because it merits its own chapter.
Step 12 is just a sense check. Have you stayed true to your intentions in Steps 1, 5 and 6?
  • step 1 – the outline
  • step 5 – the right choice
  • step 6 – justify and generalise
Does what you’ve done clearly mirror the learning objective, and more important, is it something you can generalise to other situations? If it’s customer service, is it applicable to different types of customer or different types of customer meeting? If it’s safety is it something you can do in different environments? Are the principles clear?  So it’s not just about closing this fire door, it’s about making sure any fire that breaks out anywhere is contained and doesn’t spread.
Are you happy that the consequences of the good decision follow on from the right principles and that the consequences of the wrong decisions are realistic?
All this is the sort of information you need for the debrief stage of the scenario, where you make sure that – whether they got it right or not – the user knows what the principles and the learning point are. I’ll cover that again when we look at scenario structures in a later video.
Finally, Step 14 asks what you want the user to do immediately.  They’re much more likely to remember the right choice if they can relate it immediately to their own situation. You can’t predict what their situation will be so you may want to offer them some open ended suggestions but you want them to do something that takes them away from this imaginary situation into their own real work situation.
One way we can help with that is with job aids. We’ll look at that next time.

Leave a Comment