Designing Predicaments Step 7: the good outcome

Transcript
We’ve come to Step 7 in designing a scenario, where we show the outcome of the best choice.

Previously we’ve scripted the characters and the situation leading up to the choice. We’ve described the best choice and the principles behind it that make it the best choice. What makes this a scenario and not an elearning tutorial is what we do now – we show the consequences of a good choice. We show them as part of the story. So there’s no tick, no round of applause and no Voice of God saying ‘Correct’. There will be time for commentary and explanation later, in the debrief stage. For now, we conclude the story.

The result of the best choice should be a happy ending, for the main character at least. There are two aspects to consider:

1. show the business, or at least the work, outcome – the outcome the organisation wants, and the fact that it’s come as a result of the desired principle being put into practice. So the successful sale didn’t happen because the salesperson was polite. It happened because they followed the organisation’s prescribed sales model, whatever that is. The accident wasn’t prevented because the manager remembered something but because she took the recommended precautions. The result has to follow from the principle you stated in the learning objective

2. you can also show what personal credit, reward, praise or other happy ending the character might merit: with the implication that the learner could get the same credit for doing the right thing in real life

In the next post, we’ll look at the distractors, the less good choices.

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