Christy Tucker, an American instructional designer, gives a good outline here of the whys and hows of scenarios in elearning.
She emphasises all the reasons for using scenarios over linear, bullet point courses:
- learners are workers who have to make decisions at work – scenarios practice decisions
- they give a safe place to fail without upsetting customers or burning down offices
- because they are set in context, they’re more likely to be remembered when the worker is in that situation
- done well, they engage the emotions in ways a list of facts or ‘you musts’ will never do
- because of all this, they are more likely to help develop expertise.
She makes the point that they don’t have to be done as individual e-learning, in fact they often give better results in groups.
Christy’s video contains practical suggestions and examples, and it is a great primer for anyone approaching scenarios.
Also on scenarios, Cathy Moore’s online course for November is booking now. Highly recommended!